Patient Relations Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee incoming and outgoing communications with patients, guarantors, insurance providers, and attorneys.

• Conduct conference calls and transfer inquiries to the relevant department as needed.

• Review and address uninsured accounts as well as remaining patient financial responsibilities post-insurance.

• Investigate and manage accounts that require further scrutiny.

• Clarify coverage specifics and payment options to patients and responsible parties.

• Process payments when required.

• Carefully review, document, and resolve communications with patients or their responsible parties.

• Perform skip tracing to secure the best contact information.

• Establish financial arrangements and inform patients about Government programs or Financial CARE options.

• Ensure reimbursement to Air Methods from patients or other responsible entities.

• Assist patients in navigating healthcare insurance coverage and understanding patient liabilities.

• Make final decisions regarding collectability and outstanding balances.

• Execute additional tasks as assigned.

⛳️ Requirements

• High school diploma or GED, along with two to three years of relevant experience and/or training; or an equivalent blend of education and experience.

• 2–3 years of experience in the healthcare billing and collections sector; preferred.

• Familiarity with Government, Commercial, and Private payers; preferred.

• One year of experience in high-value collections and financial debt counseling; preferred.

• Prior experience with dialer systems; preferred.

• Exceptional written and verbal communication abilities.

• Strong organizational skills; detail-oriented; capable of prioritizing, multitasking, and meeting deadlines.

• Outstanding customer service and telephone skills.

• Strong aptitude for balancing compassionate and empathetic customer service with account resolution objectives.

• Excellent problem-solving capabilities.

• Bilingual proficiency in English and Spanish; preferred.

• Intermediate level of proficiency with Microsoft Office applications, including Word, Excel, and Outlook.

• AAHAM certification to be obtained within six months of hire.

🏝️ Benefits

• Reasonable accommodations available for employees with disabilities.

• Benefits information accessible through the company benefits page.