Patient Relations Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee both incoming and outgoing communications with patients, guarantors, insurance providers, and legal representatives.

• Conduct conference calls and direct calls to the relevant departments as needed.

• Assess and resolve issues related to uninsured accounts, remaining patient financial obligations post-insurance, and accounts that require special attention or investigation.

• Clarify coverage information and payment options to patients or responsible parties.

• Process payments when required.

• Review, document, and address communications from patients or responsible parties.

• Execute skip tracing to ensure optimal contact.

• Collaborate across various departments on multiple assignments.

• Support remedial training and interdepartmental initiatives.

• Make final judgments regarding collectability and outstanding balances.

• Perform additional tasks as assigned.

• This position does not have supervisory responsibilities.

⛳️ Requirements

• High school diploma or GED, with three to four years of relevant experience and/or training; or a suitable combination of education and experience.

• Preferred 4–5 years of experience in the healthcare billing and collections sector.

• Required knowledge of all Government, Commercial, and Private payers.

• Preferred 2 years of experience in high-value collections and financial debt counseling.

• Required previous experience with dialer systems.

• Strong written and verbal communication abilities.

• Excellent organizational skills; detail-oriented with the capacity to prioritize, manage multiple tasks, and meet deadlines.

• Advanced customer service and telephonic skills.

• Ability to balance compassionate and empathetic customer service with the goals of account resolution.

• Strong problem-solving skills and capability to conduct complex claim analysis.

• Ability to comprehend business processes and make informed decisions.

• Bilingual in English and Spanish is preferred.

• Intermediate knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.

• Required certification from the American Association of Healthcare Administration Management (AAHAM).

• Regular attendance is expected.

• Must adhere to Air Methods’ employment practices and policies.

🏝️ Benefits

• Industry-leading benefits (details available on the company benefits page).

• Equal employment opportunity and protections for veterans and individuals with disabilities.

• Reasonable accommodations for employees with disabilities.