Patient Programming – Ambassador Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the patient programming strategy and the annual operational plan for ulixacaltamide.

• Assess patient requirements, identify priority audiences, set program objectives, establish engagement methods, and define success metrics.

• Oversee the full management of the patient ambassador program, which includes identification, recruitment, onboarding, training, engagement, relationship management, and evaluation.

• Create and implement experiences and programs for patients and caregivers impacted by essential tremor.

• Convert insights from patients and caregivers into actionable program recommendations and ensure coordination of execution with both internal and external partners.

• Champion the patient perspective in cross-functional brand planning and communicate insights, recommendations, and outcomes to brand and commercial leadership.

• Forge strong relationships with patient advocacy organizations and other external stakeholders.

• Direct agency partners and internal teams in the development and execution of patient programs.

• Specify scopes of work, deliverables, timelines, and performance expectations; manage risks and escalate significant issues as necessary.

• Establish criteria for success and facilitate performance evaluations using feedback, insights, engagement metrics, and available data.

• Oversee designated patient programming and ambassador budgets, including planning, forecasting, monitoring expenses, and making investment recommendations.

• Collaborate with Medical, Legal, Regulatory, Compliance, and other stakeholders to implement review processes and guarantee compliant activities related to consent and privacy.

⛳️ Requirements

• Bachelor’s degree is required; an advanced degree in business, life sciences, communications, public health, or a related field is advantageous.

• Progressive experience in pharmaceutical, biotechnology, healthcare, patient advocacy, patient engagement, or a similar field.

• Proven experience leading patient-centric programs and cross-functional initiatives within a regulated environment.

• Experience in CNS, neurology, movement disorders, essential tremor, or another specialized disease area is highly preferred.

• Background in setting strategy and overseeing the development, execution, and assessment of patient-focused programs, communities, initiatives, or engagement strategies.

• Experience managing patient ambassador, speaker, advocate, influencer, or comparable external engagement programs is preferred.

• Strong knowledge of patient privacy, suitable boundaries, and compliance requirements.

• Ability to collaborate effectively with review and approval partners.

• Exceptional skills in building relationships with patients, caregivers, advocacy organizations, internal stakeholders, and external partners.

• Capability to align stakeholders and influence decisions without having direct reporting authority.

• Skill in translating qualitative patient experiences and program performance data into programming opportunities and actionable steps.

• Strong leadership in cross-functional settings, program management, and agency oversight.

• Ability to handle multiple workstreams, stakeholders, and timelines efficiently.

• Experience in managing program budgets and evaluating external partner performance.

• Excellent communication skills with the ability to present strategic recommendations and program results to senior stakeholders.

• Comfort in navigating ambiguity and developing new programs in a fast-paced environment.

• High degree of ownership, judgment, organizational skills, and attention to detail.

• Regular use of computer/device/office equipment, effective communication, occasional physical movement, comfort with screen work, basic hand coordination, and sustained focus are necessary.

🏝️ Benefits

• 99% of medical, dental, and vision plan premiums covered.

• Company-funded life insurance.

• Accidental Death & Dismemberment (AD&D) benefits.

• Disability benefits.

• Optional plans to customize coverage.

• Dollar-for-dollar 401(k) matching up to 6% of eligible contributions.

• Long-term stock incentives.

• Employee Stock Purchase Plan (ESPP).

• Discretionary quarterly bonuses.

• Highly flexible wellness benefit.

• Generous paid time off (PTO).

• Paid holidays.

• Company-wide shutdowns.