Patient Onboarding Associate – Call Center, Part Time

This is a fully remote position, open to applicants in Alabama, +14 more states.

📋 Description

• Provide outstanding customer service within a dynamic, metrics-oriented call center setting.

• Oversee patient registration, scheduling, rescheduling, and communication with healthcare providers.

• Accurately gather and document patient demographics, medical history, insurance, and appointment details.

• Manage incoming and outgoing calls and emails, delivering empathetic, solution-oriented support.

• Navigate various systems for data entry, screen sharing, and patient assistance.

• Adjust to evolving processes, technology, and business priorities.

• Operate independently in a remote setting while sustaining productivity, accountability, and adherence to schedule.

• Maintain a distraction-free home office with dependable high-speed internet.

• Achieve defined quality, productivity, and performance standards.

⛳️ Requirements

• Minimum of 1 year of experience in Office Administration required.

• At least 1 year of experience in a call/contact center or other high-volume call environments preferred.

• Exceptional customer service and interpersonal communication skills.

• Proficient in Google Suite applications.

• Highly detail-oriented.

• Capability to multitask effectively in a fast-paced work atmosphere.

• High School Diploma or equivalent is required.

• Must be eligible to work in the US without restrictions.

• Reliable high-speed internet connection is necessary.

• A backup internet option is required.

• Candidates must live outside a 50-mile radius from the Nashville office for this fully remote position.

🏝️ Benefits

• Part-time hours with a stable, fixed weekly schedule.

• Variety of part-time shifts available.

• Enjoy a fun, collaborative, and supportive work atmosphere.

• Realistic opportunities for growth and advancement.