Patient Onboarding Associate – Call Center, Part Time

This is a fully remote position, open to applicants in Alabama, +14 more states.

📋 Description

• Provide outstanding customer service in a dynamic, metrics-oriented call center setting.

• Oversee patient registration, appointment scheduling, rescheduling, and communications with healthcare providers.

• Collect and accurately record patient demographics, medical history, insurance details, and appointment information.

• Manage inbound and outbound calls and emails, delivering empathetic, solution-oriented support.

• Efficiently navigate multiple systems to perform data entry, screen sharing, and patient support.

• Adjust to evolving processes, technologies, and business priorities.

• Operate independently in a remote setting while ensuring productivity, accountability, and adherence to schedules.

• Maintain a distraction-free home office equipped with reliable high-speed internet.

• Achieve the defined quality, productivity, and performance standards.

⛳️ Requirements

• Minimum of 1 year of Office Administration experience required.

• Exhibits a strong level of customer service and interpersonal communication abilities.

• Preferred: 1 year of experience in a call/contact center or similar high call volume environment.

• Proficient in Google Suite.

• Highly detail-oriented.

• Capable of multitasking in a fast-paced workplace.

• High School Diploma or equivalent is required.

• Must be eligible to work in the U.S. without restrictions.

• ***Candidates must have reliable, high-speed internet for the responsibilities of this remote position. A backup internet option is also required to ensure uninterrupted connectivity during outages.***

• ***Please Note:***

• ***Although this is a remote role, we are currently restricted to hiring in select U.S. states due to employment and tax regulations. We are not hiring in all states at this time.***

• ***We encourage applicants to apply, as eligibility will be verified during the early stages of the hiring process.***

• ***To qualify for a fully remote position, candidates must reside outside of a 50-mile radius from our Nashville office.***

🏝️ Benefits

• Part-time hours - Enjoy a consistent, fixed schedule! We offer a variety of part-time shifts, ensuring your schedule remains the same each week for stability and work-life balance.

• A fun, collaborative, and supportive work environment with a rapidly growing, innovative company.

• Realistic opportunities for advancement.