Patient Onboarding Associate – Call Center

This is a fully remote position, open to applicants in Alabama, +14 more states.

📋 Description

• Act as the primary contact for both new and existing patients.

• Provide outstanding customer service in a dynamic, metrics-focused call center setting.

• Oversee patient registration, scheduling, rescheduling, and communications with healthcare providers.

• Precisely gather and record patient demographics, medical history, insurance details, and appointment information.

• Manage incoming and outgoing calls and emails with compassionate, solution-oriented support.

• Efficiently navigate multiple systems for data entry, screen sharing, and guiding patients.

• Adjust to evolving processes, technologies, and business priorities.

• Operate independently in a remote setting while ensuring productivity, accountability, and adherence to schedules.

• Maintain a workspace at home that is free from distractions.

• Achieve established standards for quality, productivity, and performance.

• Respond to incoming calls and coordinate appointments with Luna's network of physical therapists.

⛳️ Requirements

• Minimum of 1 year of office administration experience required.

• Preferred 1 year of experience in a call/contact center or similar high call volume environment.

• Exceptional customer service and interpersonal communication abilities.

• Proficiency in Google Suite.

• Strong attention to detail.

• Capability to manage multiple tasks in a fast-paced work environment.

• High School Diploma or equivalent is mandatory.

• Must have the ability to work in the U.S. without any restrictions.

• Reliable high-speed internet connection is essential.

• A backup internet option is also required.

• Candidates must live outside a 50-mile radius from the Nashville office to qualify for a fully remote position.

• Must reside in one of the following eligible U.S. states/locations: AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV, AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (excluding Houston), TN, WI.

🏝️ Benefits

• Consistent, fixed work schedule.

• Availability of part-time shifts.

• Emphasis on work-life balance.

• Engaging, collaborative, and supportive work atmosphere.

• Realistic opportunities for professional growth.

• Options for hybrid or remote work.

• Employee referral program.

• Medical, dental, and vision benefits effective the 1st of the month following employment start date.

• 401(k) plan.