Patient Navigation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage OPS and Kit orders for Guardant Health tests.

• Engage with vendors via phone and email to coordinate Offsite Phlebotomy for patients.

• Support clients and sales teams with kit orders.

• Address Offsite Phlebotomy and Kit order issues promptly and with a sense of urgency.

• Foster and sustain relationships with vendors, sales representatives, patients, and internal stakeholders.

• Participate in meetings specific to territories with sales and client services teams.

• Record communications via email, fax, and phone, along with follow-up activities.

• Adhere to Standard Operating Procedures related to Offsite Phlebotomy and Kit orders.

• Manage emails and faxes as necessary.

• Input information and upload documentation into Salesforce.com and LIMS.

• Communicate with clients, patients, sales, and laboratory teams using Salesforce and integrated software platforms.

• Meet both team and individual objectives while monitoring case closure and turnaround time metrics.

• Handle customer complaints and escalated situations effectively.

• Assist with assigned administrative tasks.

⛳️ Requirements

• A high school diploma is mandatory.

• A 4-year college degree in Biological Sciences or a related field is preferred.

• A minimum of 2 years of experience in customer-facing roles within the pharma, diagnostic, medical device, biotech, or healthcare sectors is required.

• Strong proficiency in Microsoft Office is essential.

• Experience with Salesforce (CRM) is advantageous.

• Exceptional written and verbal communication skills, coupled with a high level of computer proficiency, ideally in a Mac environment.

• Ability to multitask and demonstrate self-discipline, sound judgment, and independence.

• Proven track record as an organized, detail-oriented problem solver, capable of managing client/patient escalations professionally.

• Flexibility in working hours to accommodate client and company requirements.

• Bilingual skills in English/Spanish, along with any additional languages, are beneficial.

• Capability to operate during Pacific Time hours.

• Background screening, including criminal history, is mandatory.

• Availability to work on U.S. Company-observed holidays, including the annual holiday shutdown, based on client and operational needs.

• The ability to lift up to 25 pounds may be required.

🏝️ Benefits

• Primarily remote working arrangement.

• Opportunity to travel to Guardant Health offices for training and meetings.

• Flexibility in working hours depending on client and company needs.

• Work-from-home days available for eligible hybrid employees.

• Reasonable accommodations for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs.