Patient Intake & Scheduling Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming calls from prospective patients and handle inquiries about services and appointment scheduling in a professional manner.

• Make outbound calls to new patient leads and follow up on online bookings to gather any missing or necessary information.

• Gather complete and precise demographic and insurance details from patients.

• Acquire insurance cards and confirm coverage acceptance before scheduling appointments.

• Collaborate with the insurance verification team to ensure patients are booked correctly based on their coverage and plan acceptance.

• Work alongside Physical Therapists to follow up with patients who need to schedule or reschedule their appointments.

• Arrange patient evaluations and follow-up appointments up to 4–6 weeks in advance.

• Create and uphold accurate patient records.

• Properly document patient information to support clinical and billing processes.

• Keep organized tracking of patient statuses to avoid missed follow-ups or lost leads.

⛳️ Requirements

• Exceptional customer service and communication skills with patients.

• Strong verbal and written English proficiency for daily interactions with both patients and internal teams.

• Demonstrated ability to manage multiple tasks in a dynamic, patient-facing environment.

• Excellent organizational skills to ensure prompt follow-ups and precise scheduling.

• Keen attention to detail and a dedication to accuracy in data entry and documentation.

• Experience in healthcare intake, patient scheduling, or front-desk operations in a medical setting is preferred.

• Familiarity with insurance verification processes is a plus.

• Experience with EMR or patient management systems is preferred.

• A high school diploma or equivalent is required.

🏝️ Benefits

• HMO with one free dependent upon hire.

• Life Insurance coverage.

• Night Differential pay.

• 20 PTO credits each year.

• Cash conversion for Vacation Leave (VL) and Sick Leave (SL).

• Annual Performance-Based Merit Increases and Employee Recognition.

• A laptop will be provided by the company.

• NIGHT SHIFT availability.

• Opportunity to WORK FROM HOME.