Patient Financial Services Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for patients concerning billing inquiries through phone, email, patient portal, 2-way text, and chat platforms.

• Oversee patient billing and collections for past medical and clinical appointments utilizing athenahealth.

• Track trends in patient queries and escalate recurring issues to management.

• Accurately record payments from insurance companies and patients, including contractual adjustments and denials.

• Interpret and clarify insurance coverage and patient financial responsibilities.

• Address patient billing complaints, provide suitable solutions, and escalate more complex issues when necessary.

• Collaborate with the Revenue Cycle Management team on billing, coding, and workflow challenges.

• Work together with team members and other departments to enhance patient experience and service delivery.

• Support overall functions and initiatives within the Revenue Cycle Department.

• Aid in the submission of invoices for vendors and participating clinical trials.

⛳️ Requirements

• High school diploma or equivalent; a college degree is preferred.

• Prior experience in patient billing, collections, and healthcare customer service.

• Comprehensive understanding of insurance processes, patient eligibility, and the claims denial and rejection process.

• Exceptional verbal and written communication skills; able to convey information clearly to patients and team members.

• Strong active listening and problem-solving abilities; capable of staying calm and composed under pressure.

• Proficiency in using electronic health record software (Athena preferred) and other relevant computer applications.

• Dedication to delivering outstanding customer service and representing the company in a professional manner.

• Authorized to work in the United States; the company cannot sponsor visas.

• Experience in explaining healthcare billing scenarios to patients.

• Familiarity with a practice management or EHR system for billing-related activities.

🏝️ Benefits

• Fully remote opportunity.

• Medical, dental, and vision insurance.

• 401K retirement plan with company match.

• Up to 20 days of PTO per year plus company holidays.

• Up to 14 weeks of parental leave (12 weeks for non-birthing parents).

• Annual work from home stipend for remote employees.