Patient Financial Representative – Patient Accounting

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Execute patient accounting tasks at a professional level with a significant degree of independence.

• Manage responsibilities related to billing, collections, credits, and customer service.

• Adhere to ethical billing practices along with established patient accounting policies and procedures.

• Deliver outstanding customer service by employing the AIDET framework.

• Complete assigned special projects and reports as required.

• Stay informed about updates from insurance companies as well as federal and state regulations.

• Review, modify, and submit claims accurately.

• Follow up on denied claims and resubmit them until they are resolved.

• Address billing inquiries from patients, guarantors, families, attorneys, and third-party payers.

• Conduct thorough discussions with patients and relay pertinent information to billers, Patient Financial Advocates, and other departments.

• Calculate outstanding patient balances and set up payment plans or alternative arrangements.

• Reach out to patients concerning outstanding balances, financial assistance options, and payment plans.

• Prepare and submit requests for insurance and self-pay refunds.

• Follow up with Medicare, Medicaid, Blue Cross, workers’ compensation, and commercial payers regarding refunds.

• Assist walk-in customers and callers with inquiries related to billing, financial assistance, and payment processing.

• Oversee daily cash drawer management, reconciliations, and deposits across multiple locations.

• Collaborate with case management to secure patient valuables.

• Sort and distribute team correspondence.

• Carry out all other assigned responsibilities.

⛳️ Requirements

• High School Diploma, GED, or equivalent is required.

• A minimum of 2 years of experience in a hospital, medical office, or clinical setting in healthcare is preferred.

• Previous education or experience in medical billing, or graduation/certification from a medical office program is desirable.

• Must possess or be able to acquire and maintain a solid understanding of commercial, federal, and state payer requirements.

• Strong telephone communication skills and ability to handle business transactions, including dealing with upset patients.

• Proficient in working with computerized systems.

• Basic clerical and interpersonal skills are necessary.

• Typing speed of 40 words per minute is required.

• Ability to read, comprehend, and follow both oral and written instructions.

• Computer proficiency including Microsoft Word and Excel is essential.

• Excellent organizational, time management, and customer service abilities are required.

• Must adhere to the employer’s federal drug-free workplace policy, which prohibits marijuana use.

🏝️ Benefits

• Affordable and comprehensive benefits package available for all full-time and flex-time employees.

• Eligibility for bonuses for qualifying full-time or flex-time employees.

• Potential tuition assistance may be offered through the employer’s student nurse program, with up to $24,000 advertised.