Patient Experience Representative – Saturday to Wednesday

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver prompt technical assistance to patients through email and phone communications.

• Offer guidance on proper usage and provide general education about the platform.

• Assist patients in accessing their health records and navigating the PocketHealth platform.

• Collect feedback from patients and providers to help the Management and Engineering teams enhance the platform’s future.

• Provide direct support to patients throughout their healthcare journey.

⛳️ Requirements

• Availability to work from Saturday to Wednesday, 9am to 5pm EST.

• Exceptional communication abilities in English, both verbal and written.

• A minimum of 2-3 years of experience in a customer service role that involves communication via phone and email (required).

• Excellent organizational skills with the ability to manage multiple tasks simultaneously.

• Experience in or enthusiasm for healthcare is a plus, but not mandatory.

• Technical Support experience is advantageous.

• Proficiency in Spanish or French is beneficial, but not required.

• Capacity to work independently in a dynamic startup environment.

🏝️ Benefits

• Competitive salaries and benefits.

• Stock options available to all employees.

• Four weeks of paid time off.

• Unlimited paid wellness days.

• Enhanced mental health coverage.

• 16 weeks of parental leave top-up.

• Opportunity for remote work.

• Comprehensive health and benefits package.

• Equity in the form of stock options.

• Opportunities for career advancement.