Patient Experience Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Organize patient scheduling and provide detailed insurance information and clarifications

• Collect outstanding balances from delinquent accounts

• Handle outbound and inbound calls through an automated system

• Maintain accurate chronological notes for support

• Investigate and address incoming inquiries

• Arrange appointments within a centralized scheduling platform

• Record notes related to accounts

• Assist in obtaining pre-authorization for diagnostic examinations

• Clarify financial obligations for services rendered

• Serve as a liaison between patients/families and insurance providers

• Adhere to compliance regulations, policies, and procedures

⛳️ Requirements

• High School Diploma or equivalent is mandatory

• Previous experience in a call center setting

• Familiarity with the Epic system or similar platforms is an advantage

• Exceptional phone and written communication skills

• Understanding of HIPAA and related regulatory guidelines

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision insurance plans from leading providers

• 401K plan with employer matching contributions

• Company-sponsored Accident and Disability Insurance

• Long-Term Disability Insurance coverage

• Employee Assistance Program (EAP) and Travel Assistance services

• Tuition Reimbursement opportunities

• Generous Paid Time Off and Wellness Days

• Additional perks including identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.