Freelance First-Level Support – German, Danish & French

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Address and manage customer inquiries in Danish, German, and French.

• Offer assistance with technical problems and general customer questions.

• Collaborate closely with the team and clients as part of agile projects.

• Document intricate cases and escalate them effectively.

• Enhance a comprehensive customer experience for clients in the e-commerce industry.

• Actively engage in customer communication processes.

⛳️ Requirements

• Proficiency in Danish and French, along with solid German skills.

• Background in customer service.

• Strong technical skills.

• Organized and self-reliant work approach.

• Confident use of digital tools.

• Experience with remote work.

• Familiarity with the e-commerce sector is an advantage.

• Availability of 15–25 hours per week.

• Empathy and dependability.

• Capability to maintain professionalism in high-pressure situations.

🏝️ Benefits

• 100% remote – work from any location!

• Flexible working hours – tailor your schedule to fit your availability.

• Opportunity for your own ideas – actively participate in shaping processes and share your suggestions.

• Collaborative partnership – we prioritize transparency and open communication on equal terms.

• Operate in a flexible, digital environment.

• Collaborate as equals across borders.