Patient Engagement Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls, messages, or requests from patients using approved scripts, workflows, and service standards.

• Schedule, cancel, and reschedule appointments in accordance with provider templates, visit type guidelines, and site-specific scheduling protocols.

• Confirm patient demographic details, insurance information, contact data, and appointment requirements in scheduling and electronic medical record systems.

• Direct clinical queries, medication requests, urgent symptoms, and care team messages to the appropriate licensed clinical personnel or operational queue.

• Provide patients with routine information on appointment preparation, arrival instructions, documentation requirements, and standard access processes.

• Accurately document call outcomes, scheduling actions, message routing, and patient communications in designated systems.

• Elevate complex patient issues, scheduling exceptions, system problems, or service obstacles to more experienced staff or leadership.

• Assist with patient access and ensure accurate patient service under close supervision within established guidelines.

⛳️ Requirements

• Proficient in performing routine scheduling, call handling, information verification, message routing, and documentation tasks following established procedures.

• Capable of utilizing scheduling and electronic medical record systems.

• Ability to adhere to approved scripts, workflows, escalation protocols, and service standards.

• Competent in accurately documenting call outcomes, scheduling actions, message routing, and patient communications.

• Skilled in escalating complex patient concerns, scheduling exceptions, system issues, or service barriers.

• Foundational understanding of patient engagement, scheduling workflows, patient communication standards, electronic medical record documentation, and service procedures developed through structured assignments and regular guidance.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on patient care and satisfaction.