Patient Engagement Specialist

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Contact a minimum of 50-75 eligible members each day to inform them about Vori Health’s offerings.

• Address incoming inquiries via phone or email stemming from marketing and outreach initiatives.

• Cultivate trusting relationships with members through active listening and empathy.

• Clarify the benefits and services of Vori Health’s programs to members and their support networks.

• Convert potential patients into active Vori members/patients.

• Provide telephonic support to members and direct their needs to Care Teams for clinical assistance and care coordination.

• Secure member consent and carry out enrollment surveys.

• Recognize and escalate urgent member requirements.

• Engage in coaching and development sessions, applying feedback and best practices.

• Adhere to Care Team policies, procedures, escalation pathways, communication best practices, and documentation standards.

• Complete training and remain updated on systems, tools, technology, partners, and expectations.

• Relay member and provider feedback to marketing and leadership teams.

• Undertake additional projects and responsibilities as assigned.

⛳️ Requirements

• 2-5 years of experience in healthcare client success, patient-facing roles, high-performing enrollment advisor positions, or highly consultative sales roles.

• Familiarity with Zendesk or a comparable customer management system.

• Proficient in Microsoft Office Suite, particularly Excel.

• Understanding of top-tier customer service practices.

• Demonstrated success in delivering exceptional customer experiences.

• Strong capacity to show empathy, establish relationships, identify patient needs, and effectively present the program during phone interactions.

• Extensive experience and enthusiasm for service-oriented roles that require persuasive communication skills.

• Ability to manage multiple tasks and work under pressure while keeping communications and documentation organized.

• Outstanding verbal and written communication abilities.

• Adaptability and comfort with uncertainty in a dynamic startup environment.

• Experience with video conferencing, Google Suite, Slack, and electronic health records, or willingness to learn new technologies.

• Capability to identify, prioritize, and promptly address urgent member needs.

• Entrepreneurial mindset and ability to collaborate in solving complex challenges and driving continuous improvement.

• Authorized or able to provide necessary documentation to work in the United States or Canada.

• Bilingual in Spanish and English, both written and spoken (preferred).

🏝️ Benefits

• Equity options.

• Medical, dental, and vision insurance.

• Wellness programs.

• Mental health resources.

• 401(k) plan with Roth options.

• Generous paid time off, including vacation days, holidays, and sick leave.

• Flexible, fully remote work environment.

• Training resources and a Professional Development stipend for further education.

• Paid parental leave.

• Employee Assistance Program (EAP).

• Confidential counseling and support for personal or work-related challenges.