Patient Engagement Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Make outbound calls to eligible patients and assist in the efficient scheduling of initial in-home appointments.

• Provide patients with a comprehensive overview of program services.

• Accurately document call notes and scheduling information in electronic systems.

• Prioritize emergency clinical calls as necessary.

• Manage new appointments or modifications to existing ones.

• Ensure precise and succinct documentation of patient/family feedback and special needs during each call.

• Meet and maintain department metrics, including quality scores, acceptance rates, patient engagement, and adherence to HarmonyCares core values.

• Exhibit compassion, meticulousness, and teamwork with colleagues.

• Engage in call quality monitoring and ongoing improvement initiatives.

• Clearly communicate services and requirements to patients and their families.

• Complete ongoing training and coaching programs within set deadlines.

• Collaborate effectively with corporate and market-based team members to deliver outstanding patient service.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma is required.

• Ability to manage multiple tasks while handling competing priorities.

• Capable of communicating with empathy, compassion, and professionalism at all times.

• Strong problem-solving skills with a proven ability to tackle complex issues and find effective solutions promptly.

• Proficient in analyzing problems and resolving issues quickly, directly, and thoroughly.

• Demonstrates both short and long-term persistence in achieving objectives and personal growth.

• Ability to adapt to new systems and changes as necessary, applying guidelines and procedures accordingly.

• Exceptional communicator with a positive and approachable demeanor, along with excellent phone etiquette.

• Strong written communication skills with a track record of successfully providing notes, updates, and written communications through computer systems.

• Excellent data entry skills and a proven ability to navigate multiple computer interfaces.

• A bachelor's degree is preferred.

• One year or more of experience and success in surpassing individual and team targets in an inside sales, telephonic sales, fundraising, or similar role is preferred.

• Familiarity with the healthcare industry is preferred.

• Fluency in multiple languages is preferred.

🏝️ Benefits

• Health, Dental, Vision, Disability & Life Insurance.

• 401K Retirement Plan (with company match).

• Reimbursement for Tuition, Professional Licenses, and Certifications.

• Paid Time Off, Holidays, and Volunteer Time.

• Paid Orientation and Training.