Patient Engagement Associate I

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Engage with customers through various communication channels such as telephone, email, chat, SMS, or others to respond to inquiries, resolve issues, and offer information about products and services.

• Evaluate customer concerns and challenges, troubleshoot issues, and strive for satisfactory outcomes.

• Collaborate with other departments or teams as necessary.

• Maintain a comprehensive understanding of the company's physicians, services, and policies.

• Accurately document customer interactions, issues, and resolutions in the company's practice management and EHR systems.

• Ensure compliance with company policies, industry regulations, and HIPAA data privacy standards.

• Collect and communicate customer feedback and insights to foster continuous improvement in the patient service experience.

• Achieve or surpass performance metrics, including productivity goals, resolution rates, handling times, offline durations, and customer satisfaction scores.

• Uphold a professional and courteous demeanor during customer interactions.

• Work collaboratively with colleagues and supervisors via phone and chat to exchange information, share best practices, and assist in problem-solving.

⛳️ Requirements

• High school diploma or equivalent.

• Valid and active Driver’s License.

• Exceptional customer service and communication abilities.

• Ability to collaborate effectively as part of a team.

• Capability to manage multiple tasks simultaneously.

• Strong active listening and note-taking skills.

• Excellent organizational skills with a keen attention to detail.

• Treat patients and co-workers with respect.

🏝️ Benefits

• Medical, Dental, Vision.

• Short-term Disability.

• Long-term Disability.

• Life Insurance.

• Matching 401(k).

• Employee Discount.

• Wellness Program.

• Paid Vacation & Holidays.

• Training/Advancement opportunities.