Patient Coordinator, EMR Specialist – Part-Time

This is a fully remote position, open to applicants in South Africa, +3 more countries.

📋 Description

• Act as the in-house expert on eClinicalWorks.

• Transition scheduling workflows from external calendars into eClinicalWorks.

• Oversee chart setup and monitor patient records.

• Upload lab results and ensure the maintenance of accurate, auditable electronic documentation.

• Comply with HIPAA regulations.

• Support the standardization of operational workflows for prospective insurance and credentialing compliance.

• Provide a welcoming, patient-centered concierge experience through phone, text, and email communication.

• Manage patient scheduling, schedule modifications, appointment reminders, and follow-ups.

• Assist new patients through the onboarding process.

• Ensure digital intake forms and medical histories are completed prior to visits.

• Serve as a liaison between practitioners and the patient community.

• Facilitate point-of-sale collections for a fully cash-based/self-pay model using Square, Zelle, or integrated payment systems.

• Keep daily appointment logs updated.

• Address scheduling gaps as they arise.

• Monitor incoming inquiries related to general practice.

• Manage administrative back-office issues to maximize clinician availability.

⛳️ Requirements

• A minimum of 2+ years of practical daily experience with eClinicalWorks (eCW).

• Extensive knowledge of eCW’s appointment book, templates, and chart management functionalities.

• At least 2–3 years of experience as a Medical Receptionist, Patient Care Coordinator, or Virtual Medical Assistant.

• Exceptional verbal and written communication skills in English.

• Clear and neutral accent.

• High emotional intelligence to effectively connect with mature adult patients aged 45 and above.

• Experience in private practice, functional medicine, or cash-pay clinics is highly advantageous.

• Proficient in managing self-pay, non-insurance transactions using Square and electronic payment platforms.

• Strong understanding of HIPAA regulations, medical privacy laws, secure document management, and patient confidentiality.

• A dedicated and quiet home office setup is essential.

• High-speed internet connection is required.

• Dual monitors are preferred.

• A noise-canceling headset is necessary.

• Capability to receive payments through Wise; Wise must support local bank transfers in the candidate’s country of residence or banking location.

🏝️ Benefits

• Fully remote work opportunity.

• $50 bonus for birthdays.

• $200 bonus for testimonials.

• No performance tracking.

• 16–24 hours per week, scheduled over 2–3 set weekdays.

• Work hours aligned with Eastern Standard Time (EST).