Patient Care Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Support Orthofix Territory Managers and distributors by providing patient education and conducting device in-services.

• Deliver direct, personal, and prompt service while representing Orthofix.

• Assist in fitting patients with devices.

• Organize educational sessions for patients and staff regarding Orthofix stimulation products.

• Clarify benefits and patient responsibilities.

• Coordinate the collection of paperwork necessary for order submissions.

• Manage patient phone inquiries.

• Gather and submit HIPAA-protected information associated with orders.

• Lift and transport products to various locations.

• Travel by car within the territory, approximately 90% of the time.

⛳️ Requirements

• Exceptional time management abilities.

• Capability to present effectively to individuals or larger crowds.

• Proficient in accurately maintaining a monthly fitter log that details patient fittings, including date and time, serial number, and device type.

• Ability to repetitively lift and transport products throughout each day.

• Capacity to lift approximately 20–30 pounds.

• Willingness to travel within the territory by car around 90% of the time.

• Valid driver's license and proof of insurance are required for car travel.

• Consistent attendance is mandatory.

• Competence in collecting and submitting HIPAA-covered information related to orders.

🏝️ Benefits

• Equal employment opportunities and protections against discrimination.

• Reasonable accommodations available for individuals with disabilities.

• At-will employment status.