Patient Care Coordinator – Temporary 6 to 9 Months

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of the complete delivery process for both new and existing customer accounts, from project scoping to live deployment.

• Actively reach out to service users to obtain informed consent, address any concerns, and schedule installations.

• Handle sensitive discussions related to capacity, guardianship, and digital inclusion.

• Coordinate installers and ensure that each visit is suitable for the service user.

• Recover and uphold SLA compliance across all contracted accounts.

• Establish trusted relationships with frontline staff, team leaders, social workers, occupational therapists, and local authority managers.

• Navigate the cultural and organizational dynamics of health and social care, including resistance to technology adoption.

• Oversee the ongoing health of key contracts, including the partnership with the London local authority.

• Conduct check-ins with customers, gather feedback, identify obstacles, and explore expansion opportunities.

• Represent the organization at CPD sessions, webinars, and industry events.

• Assist sales, marketing, and product teams in using accurate sector terminology and content.

• Collaborate with the CRO to scope projects and provide delivery insights for commercial proposals.

• Contribute to the strategic design of the managed service model, which includes ARC partnerships, installer recruitment, and team structure.

• Report on referral volumes, consent rates, installation timelines, and SLA performance to the CEO and CRO.

• Provide customer insights to enhance product development.

⛳️ Requirements

• Significant experience in health and social care — as a practitioner, technologist, or project lead (not merely an adjacent role).

• Demonstrated ability to build trust with frontline care staff, social workers, and local authority professionals.

• Experience in managing complex, multi-stakeholder projects that involve sensitive human dimensions.

• Strong awareness of consent processes, including considerations around capacity and guardianship.

• Comfortable engaging in both strategic discussions and hands-on delivery — this role demands both.

• Resilient and adaptable — capable of adjusting when situations do not proceed as planned.

• Specific experience with technology-enabled care (TEC), assistive technology, or remote monitoring.

• Background or strong familiarity with domiciliary care or local authority commissioning.

• Experience in presenting to professional audiences or delivering CPD/training sessions.

• Familiarity with the challenges of digital inclusion faced by older adults and individuals living with dementia.

• Person-centered by default — you gauge success by outcomes for individuals rather than just business metrics.

• Commercially aware enough to understand that sustainable impact necessitates a viable business model.

• A natural communicator capable of adjusting your communication style from a service user's kitchen table to a local authority boardroom.

• Not overly attached to job titles or role boundaries — willing to pick up the phone and do what is necessary.

🏝️ Benefits

• Permanent remote work flexibility.

• Paid Time Off.

• Health Maintenance Organization (HMO) coverage.

• Annual performance bonuses.

• Dedicated coaches providing an additional channel of support and skill development.

• Opportunities for professional growth.