Patient Care Coordinator – Dermatology

This is a fully remote position, open to applicants in Florida.

📋 Description

• Schedule and confirm appointments for patients, including follow-ups and referrals.

• Inform communities, facilities, and providers about the scheduled visit dates.

• Request consultations, visit schedules, patient sign-up lists, and necessary documentation.

• Organize and keep monthly provider calendars updated in Outlook.

• Generate visit templates and reports utilizing scheduling software.

• Build and sustain relationships with decision-makers in communities and facilities.

• Recognize account issues and opportunities for growth.

• Keep account information current in the CRM.

• Collaborate with practitioners and internal teams to ensure smooth patient care and high customer satisfaction.

• Coordinate communication with patients, Power of Attorneys, and facilities.

• Oversee insurance approvals, pending referrals, authorization requests, rescheduling queues, and fax folders.

• Report the number of patients attended to at each facility.

• Respond promptly to voicemails.

• Format monthly reports into flyers for distribution.

• Complete tasks assigned in Planner.

⛳️ Requirements

• High School Diploma (or equivalent).

• Previous experience in healthcare, particularly in patient care coordination or scheduling.

• Strong knowledge of insurance eligibility using Availity and specific payer platforms.

• Friendly, clear, and professional demeanor on the phone.

• Ability to manage multiple tasks accurately in a fast-paced setting.

• Proficient in navigating medical software and EHR systems.

• Compassionate attitude and a genuine commitment to prioritizing patient care.

• Access to high-speed internet.

🏝️ Benefits

• Opportunity for remote work.

• Full-time employment position.

• EEO confidentiality protections provided.