Patient Care Coordinator

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Collaborate closely with the SCAN Mobile Care Team clinicians to provide an outstanding healthcare experience for members.

• Refill authorized prescriptions, liaise with vendors, order medical equipment for patients, process laboratory orders, and complete necessary patient documentation.

• Arrange specialty appointments and coordinate transportation services.

• Manage incoming phone calls and direct them appropriately.

• Organize and distribute incoming mail and faxes.

• Maintain the inventory of clinical supplies and order additional supplies as needed.

• Collect and organize patient medical information and reports while ensuring confidentiality and safeguarding patient privacy.

• Assist in patient care initiatives.

• Identify opportunities for improvement based on patient feedback and suggest feasible solutions.

• Occasionally accompany clinicians in communities within Los Angeles and Orange Counties to enhance patient care.

• Monitor and address clinical quality care gaps in collaboration with clinicians.

• Support the SMCT sales team with the setup and teardown of presentations and events at senior-living communities during peak enrollment periods.

• Advocate for SCAN Health Plan’s mission, vision, and values, serving as an ambassador within senior-living communities.

• Actively contribute to and promote SCAN’s vision, mission, and strategic objectives.

• Perform additional duties as assigned.

⛳️ Requirements

• Associate's Degree or equivalent experience is required.

• A minimum of 2 years of relevant experience as a medical assistant, medical office administrator, or care coordinator is necessary.

• Direct patient care experience is preferred but not mandatory.

• Familiarity with Medicare Advantage or long-term care communities is preferred.

• Effective verbal and written communication skills are essential.

• Cultural competence and sensitivity are required.

• Multilingual abilities are preferred.

• Must be highly organized with strong attention to detail.

• Strong interpersonal skills, a hospitality mindset, and the ability to be a change agent are crucial for building relationships with the healthcare team, patients, families, and senior-living communities.

• Knowledge of HIPAA regulations and the ability to maintain compliance is necessary.

• Must be adaptable, open to change, and skilled in problem-solving.

• A background check is required.

🏝️ Benefits

• An annual employee bonus program.

• Comprehensive Wellness Program.

• Generous paid-time-off (PTO) policy.

• Eleven paid holidays each year, along with one floating holiday and one birthday holiday.

• Excellent 401(k) Retirement Savings Plan with employer matching and contributions.

• A robust employee recognition program.

• Tuition reimbursement opportunities.

• Remote work options available.

• Join a team committed to making a positive impact on members and the community.