Patient Care Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Assist in retaining patients and maintaining effective communication regarding ongoing patient services.

• Place medication orders and manage chronic disease-state medications for home delivery.

• Act as a liaison between Regional Care Coordinators, patients, physician offices, referral sources, Intake, Pharmacy, and Reimbursement teams.

• Monitor patient services that impact the quality, safety of care, and patient retention.

• Collaborate with reimbursement and pharmacy departments to ensure accurate medication orders, prompt delivery, care, and follow-up.

• Utilize phone, computer, and other communication tools, including aiding during patient emergencies when necessary.

• Keep precise and timely patient records and notes in CPR+.

• Receive and input patient referrals efficiently.

• Attend consumer group events and support the sales team during physician visits or local/regional events as needed.

• Participate in biweekly specialty sales update calls.

• Maintain regular monthly contact with patients.

• Generate new and refill patient orders as required.

• Provide delivery services when necessary and approved.

• Assist in searching for alternative reimbursement resources.

• Collect updated patient information, such as statistics, allergies, health issues, and insurance changes.

• Track and confirm deliveries, obtaining signatures and documenting the process.

• Address delivery issues and assist with medication recalls.

• Enhance processes and service quality.

• Maintain regular communication with the direct supervisor.

• Adhere to company policies, safety regulations, and HIPAA compliance standards.

⛳️ Requirements

• High School diploma or GED is mandatory.

• At least two (2) years of experience in a high-volume call center setting is required.

• Proficient in computer and internet skills, particularly with Microsoft Office Suite.

• A college degree is preferred, but not essential.

• Bilingual abilities are advantageous but not required.

• Experience in health promotion/maintenance is preferred but not mandatory.

• Strong understanding of hemophilia, immune deficiency, IG-treated chronic disease states, and similar chronic conditions.

• Knowledge of IG and hemophilia treatments along with infusion administration techniques.

• 3–5 years of experience in the chronic disease/disorder community is preferred.

• Excellent customer service, interpersonal, organizational, verbal, and written communication skills.

• Proficient in the necessary programs to perform the job effectively.

• Capability to adhere to legal, ethical, compliance, HIPAA, and company policies.

• Ability to occasionally stand, walk, sit, climb stairs, balance, stoop, kneel, crouch, crawl, and lift or move up to 25 pounds.

• Capacity to thrive in a fast-paced environment, prioritize competing demands, manage multiple tasks, and seek guidance when necessary.

🏝️ Benefits

• Reasonable accommodations available during the application or interview process.

• Annual mandatory legal and ethical compliance training.