Patient Care Coordinator

This is a fully remote position, open to applicants in Kentucky, +1 more state.

📋 Description

• Serve as the advocate for patients to ensure that prescribed medication therapies and pharmacy care plans are adhered to.

• Provide courteous, professional, and high-quality service.

• Collaborate with healthcare providers, payers, and other health-related resources to coordinate pharmacy care.

• Address and resolve patient inquiries within established time frames.

• Assist patients with issues related to drug therapy and pharmacy care.

• Encourage adherence to prescribed medication regimens.

• Report any adverse events linked to drug therapy and pharmacy care.

• Foster and maintain relationships with physician practices while enhancing communication between patients, payers, pharmacists, nurses, laboratories, and other healthcare professionals.

• Engage in the administration of patients' pharmacy care plans.

• Identify and resolve issues faced by patients and payers.

• Support fellow healthcare team members in a collaborative environment.

• Recognize opportunities for quality improvement and convey recommendations.

• Keep accurate notes and documentation concerning patients' drug therapy and pharmacy care plans.

• Coordinate responses and solutions with relevant internal and external stakeholders.

• Take part in case discussions with pharmacists, nursing staff, the pharmacy support manager, and fellow pharmacy care coordinators.

• Execute additional related tasks as assigned.

⛳️ Requirements

• Must reside in either Texas or Kentucky.

• A high school diploma is required.

• At least two (2) years of experience in a healthcare-related call center, physician's office, or social service setting.

• Preferred educational background in business administration, accounting, sales, marketing, computer sciences, or similar fields via a two-year associate degree program or an equivalent combination of experience and education.

• Strong skills in time management and organization.

• Demonstrated initiative, professionalism, and a positive attitude.

• Attention to detail and a swift learning ability.

• Self-motivated and proactive approach.

• Capability to work independently with a high level of initiative.

• Effective oral and written communication abilities.

• Ability to foster a positive team environment.

• Commitment to excellence, efficiency, and quality.

• Ability to collaborate with other professionals within the organization.

• Strong interpersonal skills.

• Proficient knowledge of Microsoft Office Suite, including Word, Excel, Access, and Outlook.

• Flexibility with schedule and hours is required.

• Some travel may be necessary.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for individuals with disabilities.

• Human review of AI-assisted recruiting and employment decisions.