Patient Care Coordinator

This is a fully remote position, open to applicants in Kentucky, +1 more state.

📋 Description

• Respond to and resolve patient inquiries within designated time frames

• Recognize the physical, psychological, and social challenges associated with specific disease states

• Support patients with medication therapy and pharmacy care concerns

• Encourage adherence to prescribed medications

• Report any adverse events linked to medication therapy and pharmacy care

• Build and sustain relationships with physician practices

• Enhance communication among patients, payers, pharmacists, nurses, laboratories, and other healthcare stakeholders

• Engage in the administration of patients' pharmacy care plans

• Identify and resolve patient and payer issues promptly

• Collaborate within a team-oriented environment to assist healthcare team members

• Spot areas needing improvement and share suggestions with the healthcare team

• Keep accurate notes and documentation regarding patients' medication therapy and pharmacy care plans

• Highlight issues that necessitate coordination

• Coordinate responses and solutions with relevant internal and external stakeholders

• Participate in discussions with pharmacists, nursing services, the pharmacy support manager, and other pharmacy care coordinators to evaluate cases and care-plan concerns

• Carry out additional duties as assigned

⛳️ Requirements

• Must live in either Texas or Kentucky

• High school diploma is mandatory

• At least two (2) years of experience in a healthcare-related call center, physician's office, or social services setting

• Preferred educational background in business administration, accounting, sales, marketing, computer sciences, or related fields, ideally with a completed two-year associate degree or equivalent experience and education

• Strong organizational and time management abilities

• Initiative, professionalism, and a positive outlook are essential

• Detail-oriented; quick learner; self-driven and proactive

• Capability to work independently with a strong degree of initiative

• Proficient oral and written communication skills

• Ability to foster a supportive team atmosphere

• Advocate for excellence, efficiency, and quality

• Capability to collaborate effectively with other professionals within the organization

• Strong interpersonal abilities

• Proficient in Microsoft Office Suite, including Word, Excel, Access, and Outlook

• Must be adaptable regarding schedule and working hours

• Some travel may be required

🏝️ Benefits

• Equal employment opportunity employer

• Reasonable accommodations for individuals with disabilities

• Supportive team environment

• Continuous quality improvement customer service approach