Patient Care Coordinator

This is a fully remote position, open to applicants in Kentucky, +1 more state.

📋 Description

• Serve as the advocate for patients to ensure adherence to prescribed drug therapies and pharmacy care plans.

• Provide courteous, professional, and high-quality service.

• Collaborate with patients’ healthcare providers, payers, and other health-related resources to coordinate pharmacy care.

• Address and resolve patient inquiries within established time frames.

• Assist patients with issues related to drug therapy and pharmacy care.

• Encourage adherence to prescribed medications.

• Report any adverse events connected to drug therapy and pharmacy care.

• Maintain relationships with physician practices and enhance communication between patients, payers, pharmacists, nurses, laboratories, and other healthcare entities.

• Take part in the administration of patients’ pharmacy care plans.

• Diagnose and resolve issues faced by patients and payers promptly.

• Support fellow healthcare team members in a collaborative environment.

• Identify areas for enhancement and share ideas with the healthcare team.

• Keep current records and documentation concerning patients’ drug therapy and pharmacy care plans.

• Coordinate responses and solutions with relevant internal and external parties.

• Engage in case discussions with pharmacists, nursing services, pharmacy support managers, and fellow pharmacy care coordinators.

• Perform additional duties as assigned.

⛳️ Requirements

• Must reside in Texas or Kentucky.

• High school diploma is required.

• At least two (2) years of experience in a healthcare-related call center, physician's office, or social service setting.

• Preferred educational background in business administration, accountancy, sales, marketing, computer sciences, or similar fields, having completed a two-year associate degree program or equivalent combination of experience and education.

• Strong organizational and time management skills.

• Initiative, professionalism, and a positive attitude are essential.

• Attention to detail and a quick learning ability.

• Self-motivated and proactive approach to work.

• Capability to work independently with a high degree of initiative.

• Effective oral and written communication skills.

• Ability to foster a positive team environment.

• Commitment to excellence, efficiency, and quality.

• Ability to collaborate effectively with other professionals within the organization.

• Strong interpersonal skills are necessary.

• Proficient in Microsoft Office Suite, including Word, Excel, Access, and Outlook.

• Ability to sit regularly and occasionally lift or move up to 10 pounds.

• Flexibility in schedule and hours is required.

🏝️ Benefits

• Equal employment opportunity employer.

• Reasonable accommodations for individuals with disabilities.

• Flexible schedule and hours.

• Some travel may be required.