Patient Care Assistant I

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive inbound calls from patients, prescribers, or other healthcare professionals to support specialty pharmacy operations.

• Initiate outbound calls to patients to set shipment criteria and inquire using scripted questions when necessary.

• Leverage operating systems and tools to assist in managing patient therapy and ensuring refill compliance.

• Help answer incoming phone calls and direct calls to a licensed healthcare associate when clinical intervention is required.

• Interact with patients, physicians, pharmacists, and payers to facilitate the fulfillment of specialty pharmacy medications and enhance patient care.

• Accurately collect pertinent information for the prescription fulfillment process.

• Gather data, establish facts, draw conclusions, and identify and resolve issues.

• Adhere to applicable federal and state regulations as well as the highest ethical standards.

• Execute additional duties as assigned.

⛳️ Requirements

• A High School Diploma or equivalent GED is highly preferred.

• At least 1-2 years of customer service experience is preferred.

• Experience in a pharmacy or healthcare setting is preferred.

• Engage in, comply with, and support the objectives of the compliance program.

• Ability to consistently interact cooperatively and respectfully with colleagues.

🏝️ Benefits

• Comprehensive industry-leading benefits for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match of up to 5% with no vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.