Patient Business Services Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Support management in supervising departmental operations

• Guide employees in the role of quality improvement coordinator

• Ensure the accurate completion of registration processes

• Oversee and rectify reports while maintaining data integrity, precision, and process continuity

• Address escalated issues effectively

• Organize staff schedules and facilitate staff training and education

• Conduct quality reviews and identify opportunities for process enhancements

• Calculate error rates, monitor outcomes, and report findings to management

• Prepare, analyze, and rectify operational reports to guarantee precise billing

• Maintain staff schedules to ensure optimal coverage

• Collaborate with staff at all levels to troubleshoot issues

• Oversee assigned reports and investigate and rectify accounts

• Safeguard the financial integrity of the facility by ensuring the accuracy of departmental functions

• Prepare and deliver presentations for staff meetings, educational sessions, and in-services

• Monitor, assess, and address patient account concerns

• Conduct account analysis and trend evaluations

• Communicate effectively with Patient Access customers, physicians, care management, ancillary departments, nursing units, and physicians’ office personnel

• Assist HR processes, including coaching, mentoring, resolving performance issues, documentation, interviewing, and hiring recommendations

• Ensure adherence to Memorial Hermann policies, procedures, safety, productivity, quality, and budget standards

• Act as a preceptor, mentor, and resource for less experienced staff

• Perform additional duties as assigned

⛳️ Requirements

• High School diploma or GED required

• Extensive experience in Patient Access, registration, and front desk operations

• Experience as a team lead or coordinator is preferred

• Proficiency in Epic is required

• Willingness to travel to various MHMG clinics within the system

• Flexibility to work late days on-site if necessary

• Preferred three (3) years of experience in a hospital or medical business office environment

• Capability to handle multiple tasks simultaneously

• Strong typing/keyboarding skills

• Supervisory and/or leadership experience is a plus

🏝️ Benefits

• Support for mandatory and continuing education and skills competency

• Opportunities for professional growth and development

• Mentoring and preceptor opportunities available