Patient Billing Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Evaluate case histories to confirm that all methods for obtaining reimbursement from the insurance provider have been executed and ascertain that it is suitable to proceed with the patient billing process.

• Inform the client through email notifications or a work list that one of their patients is transitioning into the patient billing phase.

• Address inquiries from the client concerning a patient’s case history.

• Contact patients to gather updated insurance details.

• Reach out to patients to provide information about financial assistance and payment plan options.

• Analyze and authorize statement balances.

• Dispatch letters and billing statements to patients.

• Send financial assistance applications to patients and manage the processing of returned financial assistance documents.

• Adhere to Patient Billing process, system, and documentation Standard Operating Procedures (SOPs).

• Fulfill patient billing process time standards by completing assigned worklist tasks promptly and/or notifying management when assistance is required.

• Engage in team meetings by discussing case details that have been worked on.

• Serve as a backup for incoming telephone calls as necessary.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School diploma or GED required.

• At least four years of relevant work experience.

• Familiarity with health insurance terminology and the reimbursement process.

• Strong customer service skills are essential.

• Attention to detail is crucial.

• Ability to uphold confidentiality is necessary.

• Prior experience working with patients and insurance is preferred.

• Excellent written and verbal communication skills are required.

• Capability to multitask, prioritize, and work independently is important.

🏝️ Benefits

• Opportunity for full-time remote work.