Patient Billing Representative

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Handle incoming phone calls from clients, customers, and patients to gather patient billing and demographic details.

• Organize incoming patient return mail and electronically send patient statements with relevant information.

• Investigate and effectively resolve customer accounts utilizing patient files and eligibility websites.

• Accurately document customer interactions to ensure consistent follow-up and resolution of issues.

• Update various systems with patient data.

• Execute account adjustments and suggest necessary modifications to the supervisor.

• Prepare weekly and monthly reports as per the established schedule.

• Undertake additional responsibilities assigned by the supervisor to support organizational objectives.

⛳️ Requirements

• Proficient in English, both written and verbal.

• Intermediate communication abilities.

• Minimum of 1 year of experience in collections.

• At least 1 year of experience in a call center environment.

• A year of experience in medical billing is required.

• 3–5 years of experience in customer service.

• Capability to achieve monthly performance and audit targets.

🏝️ Benefits

• Competitive salary.

• Comprehensive health benefits.

• Opportunities for professional development.

• Supportive work environment.