Billing Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately and promptly process contract modifications, credits, usage imports, invoice adjustments, and customer updates.

• Execute data validation across ERP and CRM systems to ensure accuracy.

• Conduct a level 2 review and validation of billing update requests prior to system modifications.

• Investigate and resolve billing discrepancies, escalating complex or systemic issues as necessary.

• Identify inefficiencies in workflows, recurring problems, and control deficiencies; suggest improvements in processes, documentation, or controls.

• Maintain billing documentation while complying with operational controls and audit standards.

• Assist with ad-hoc reporting and data inquiries through data extraction, validation, and operational overviews.

• Collaborate with Billing Support, Customer Success, Sales, and Finance teams on billing-related matters.

• Facilitate core activities across the Order-to-Cash lifecycle to ensure reliable revenue reporting and downstream analysis.

⛳️ Requirements

• Bachelor’s degree in Business, Accounting, or Finance preferred, or a combination of equivalent education and experience.

• Over 2 years of experience in billing, order-to-cash, revenue operations, or finance operations.

• Strong analytical skills to identify discrepancies, validate complex data, and evaluate downstream financial impacts.

• Practical experience using ERP and/or CRM systems for transaction validation, reconciliation, and problem-solving.

• Proven experience in conducting level 2 reviews/validations and addressing inquiries within policy and control frameworks.

• Proficient in Excel (including pivot tables and lookups) or similar tools.

• Excellent communication and collaboration skills across functions.

• Familiarity with controlled billing processes, audit requirements, or compliance with internal operational policies.

• Experience in contract lifecycle management, credits, invoicing, or usage-based billing workflows.

• Knowledge of ERP and CRM systems for transaction validation, cross-system audits, and exception resolution.

• Proven ability to identify workflow inefficiencies and contribute to process enhancements or documentation revisions.

• Experience collaborating with Customer Success, Sales, Finance, or Billing Support teams to address operational inquiries.

🏝️ Benefits

• Comprehensive benefits package aimed at supporting employees' health, well-being, and financial security.

• Benefits are tailored to each country and comply with local laws and market practices.

• Fully remote work opportunity available within the United States.

• Collaborative and inclusive work culture.

• Commitment to affirmative action and equal opportunity employment.