Senior Lead – Billing and Disputes

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Investigate and resolve customer disputes concerning invoices, pricing, contracts, credits, payments, and billing terms.

• Review customer contracts, purchase orders, invoices, billing schedules, and relevant documentation to assess the validity of disputes.

• Analyze discrepancies between contractual agreements, customer expectations, and billed amounts.

• Collaborate with Billing, Revenue Accounting, Sales, Operations, and other departments to efficiently resolve disputes.

• Determine the necessary adjustments, credits, rebills, or other resolutions in accordance with company policies and contractual obligations.

• Prepare and process credit memos, debit memos, billing adjustments, and various accounting transactions.

• Maintain precise documentation and supporting evidence for dispute resolutions.

• Monitor outstanding disputes and proactively follow up to ensure timely resolution.

• Identify recurring dispute trends and propose process enhancements.

• Ensure that dispute resolutions are accurately reflected in accounting and billing systems.

• Assist with month-end and year-end closing activities related to accounts receivable and billing.

• Provide necessary documentation and explanations to both internal and external auditors.

• Develop and maintain reports and metrics on dispute volume, aging, resolution time, and financial impact.

• Contribute to the enhancement of billing processes, controls, and procedures.

• Establish working relationships across Finance, Sales, Operations, and Customer Service.

⛳️ Requirements

• Bachelor's degree in Accounting, Finance, Business, or a related field.

• Over 6 years of experience in accounting, accounts receivable, billing, or related finance roles.

• Strong comprehension of fundamental accounting principles.

• Experience in analyzing invoices, contracts, purchase orders, and account balances.

• Excellent analytical and problem-solving capabilities.

• Exceptional attention to detail and organizational skills.

• Strong written and verbal communication abilities.

• Capacity to manage multiple disputes and priorities simultaneously.

• Proficiency in Microsoft Excel and accounting/ERP systems.

• Experience with complex B2B or enterprise billing.

• Familiarity with contractual billing arrangements.

• Experience with ERP systems such as Oracle, SAP, or similar platforms.

• Background in SaaS, software, technology, professional services, or other subscription-based businesses.

• Experience in developing dispute-aging and accounts-receivable reporting.

• Ability to identify root causes of recurring billing disputes.

🏝️ Benefits

• Performance Bonus.

• Flexible work arrangements.

• Discretionary Time Off (DTO).

• Global paid parental leave.

• Employee Assistance Program (EAP).

• Competitive benefits, compensation, and a long-term impact on how the world’s industrial companies operate, automate, and innovate.