Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Handle patient payments over the phone according to financial responsibility guidelines.

• Establish, modify, and manage payment plans.

• Ensure the accuracy of transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing results.

• Verify, audit, and update insurance details.

• Add or modify insurance information in the EMR and resubmit pending or corrected claims.

• Inform patients about deductibles, coinsurance, copays, coordination of benefits, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing matters.

• Investigate account history to identify causes of billing or payment issues.

• Suggest solutions and next steps in accordance with company policies.

• Utilize billing systems, EMR platforms, tools, and knowledge resources.

• Navigate multiple systems concurrently while assisting patients.

• Adhere to schedule and be available during assigned hours.

• Complete mandatory training and engage in uptraining and cross-training.

• Maintain compliance with HIPAA, confidentiality, privacy, documentation, and security standards.

• Deliver professional, accountable, empathetic, and patient-focused service.

⛳️ Requirements

• Experience in customer service or call center roles is required.

• Prior experience in healthcare billing, insurance, or claims is highly preferred.

• Experience in payment processing or financial transactions is preferred.

• A high school diploma or GED is required.

• Technical proficiency with EMR systems and standard computer applications is necessary.

• Ability to work independently in a remote or virtual environment is essential.

• Proficiency in speaking, reading, writing, and understanding English is required.

• A background check is mandatory in accordance with applicable laws.

• Strong verbal and written communication skills are essential.

• Analytical problem-solving skills and attention to detail are crucial.

• A solid understanding of healthcare billing and insurance principles is necessary.

• Ability to communicate complex billing information in a way that is easily understood by patients.

• Comfort with multitasking across various systems and tools is vital.

• An organized, self-motivated, and collaborative work approach is important.

🏝️ Benefits

• A shift differential of $1/hour for night and weekend shifts.

• Paid training, typically lasting 2 weeks.

• Full-time position, requiring 40 hours per week.

• Eligibility for benefits starting on the first of the month following 60 days of employment.