Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Process patient payments over the phone in accordance with Privia financial responsibility guidelines.

• Establish, update, and manage payment plans.

• Ensure accuracy in transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing results to patients.

• Verify, audit, and update insurance details.

• Add or modify insurance information in the EMR and resubmit pending or corrected claims.

• Educate patients about coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing challenges.

• Investigate account history to uncover the root cause of billing or payment issues.

• Recommend resolutions and next steps that align with Privia policies.

• Navigate various billing systems and EMR platforms concurrently.

• Comply with documentation, privacy, security, and HIPAA standards.

• Maintain adherence to scheduled hours and availability during assigned shifts.

• Complete necessary Privia and client-mandated training.

• Engage in ongoing uptraining and cross-training initiatives.

• Exhibit professionalism, accountability, empathy, and a patient-centered approach to service.

⛳️ Requirements

• Prior experience in customer service or call centers is mandatory.

• Strongly preferred experience in healthcare billing, insurance, or claims.

• Experience in payment processing or financial transactions is preferred.

• A high school diploma or GED is required.

• Technical proficiency with EMR systems and standard computer applications is essential.

• Ability to work independently in a remote or virtual setting.

• Proficiency in speaking, reading, writing, and understanding English is necessary.

• A background check is required in compliance with applicable laws.

• Strong verbal and written communication skills are essential.

• Analytical problem-solving skills and a keen attention to detail are required.

• A solid understanding of healthcare billing and insurance principles is important.

• Capability to clearly convey complex billing information in a patient-friendly manner.

• Comfort with working across multiple systems and tools simultaneously is necessary.

• An organized, self-motivated, and collaborative work ethic is essential.

🏝️ Benefits

• Starting pay of $14 per hour.

• Additional $1 per hour shift differential for nights and weekends.

• Paid training, typically lasting 2 weeks.

• Full-time position, requiring 40 hours per week.

• Eligibility for benefits starting on the first of the month following 60 days of employment.