Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist patients with payment processing, billing education, verifying insurance, and addressing claims-related inquiries.

• Efficiently process patient payments over the phone in line with financial responsibility policies.

• Establish, modify, and uphold payment plans.

• Ensure accuracy in transactions, proper documentation, and the integrity of data.

• Interpret and clarify claim notes, account balances, and billing results.

• Verify, audit, and refresh insurance information.

• Add or amend insurance details in the EMR and resubmit any pending or adjusted claims.

• Educate patients regarding coordination of benefits, including deductibles, coinsurance, copays, timely filing, and claim denials.

• Detect discrepancies and collaborate with internal teams to rectify billing issues.

• Investigate account history to identify the reasons behind billing or payment issues.

• Propose solutions and follow-up actions aligned with company policies.

• Navigate various billing systems and EMR platforms concurrently.

• Adhere to documentation, privacy, security, and HIPAA regulations.

• Maintain schedule compliance and availability during assigned hours.

• Complete necessary training and engage in uptraining and cross-training opportunities.

• Exhibit professionalism, accountability, empathy, and a patient-centered approach to service.

⛳️ Requirements

• Experience in customer service or call center roles is required.

• Experience in healthcare billing, insurance, or claims is highly preferred.

• Previous experience with payment processing or financial transactions is preferred.

• A high school diploma or GED is required.

• Proficiency in EMR systems and standard computer applications is essential.

• Capability to work independently in a remote or virtual setting.

• Proficient in speaking, reading, writing, and understanding English.

• A background check is required in accordance with applicable laws.

• Strong verbal and written communication skills are necessary.

• Excellent analytical problem-solving skills and a keen attention to detail are essential.

• A solid grasp of healthcare billing and insurance concepts is important.

• Ability to convey complex billing information in a patient-friendly manner.

• Comfort in utilizing multiple systems and tools simultaneously.

• Organized, self-motivated, and collaborative work approach is necessary.

• Availability to work Monday through Friday from 9:00 a.m. to 6:00 p.m. EST is required.

🏝️ Benefits

• Shift differential of $1/hr for night and weekend shifts.

• Paid training, typically lasting 2 weeks.

• Full-time position with 40 hours per week.

• Eligibility for benefits starting on the first of the month after 60 days of employment.

• Opportunity for remote work.