Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Process patient payments over the phone in accordance with financial responsibility policies.

• Create, update, and manage payment plans effectively.

• Ensure the accuracy of transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing outcomes for patients.

• Verify, audit, and update insurance information as required.

• Add or modify insurance data in the EMR and resubmit any pending or corrected claims.

• Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing issues.

• Research account history to uncover root causes of billing or payment concerns.

• Recommend resolutions and next steps that align with company policy.

• Utilize approved billing systems, EMR platforms, tools, and knowledge resources.

• Navigate multiple systems simultaneously while assisting patients effectively.

• Adhere to documentation, privacy, security, HIPAA, and confidentiality standards.

• Maintain schedule adherence and be available during assigned hours.

• Complete all mandatory company and client training programs.

• Participate in ongoing uptraining and cross-training initiatives.

• Exhibit professionalism, accountability, empathy, and a patient-centered service approach.

⛳️ Requirements

• Previous customer service or call center experience is required.

• Strongly preferred: Experience in healthcare billing, insurance, or claims.

• Preferred: Experience in payment processing or financial transactions.

• A high school diploma or GED is required.

• Additional education in billing or healthcare is a plus.

• Technical proficiency with EMR systems and common computer applications is necessary.

• Ability to work independently in a remote or virtual setting is essential.

• Must be proficient in speaking, reading, writing, and understanding English.

• A background check is required in accordance with applicable laws.

• Strong verbal and written communication skills are crucial.

• Must possess analytical problem-solving skills and a keen attention to detail.

• A solid understanding of healthcare billing and insurance concepts is important.

• Ability to clearly articulate complex billing information in a patient-friendly manner.

• Comfort in working across multiple systems and tools simultaneously is needed.

• An organized, self-motivated, and collaborative work approach is essential.

🏝️ Benefits

• A shift differential of $1/hour for nights and weekends.

• Paid training, typically lasting 2 weeks.

• Full-time position, requiring 40 hours per week.

• Benefit eligibility begins on the first of the month following 60 days of employment.