Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Process patient payments via phone in accordance with Privia's financial responsibility policies.

• Create, update, and manage payment plans effectively.

• Ensure accuracy in transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing results to patients.

• Verify, audit, and refresh insurance information as necessary.

• Add or modify insurance data in the EMR and resubmit any pending or corrected claims.

• Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify inconsistencies and collaborate with internal teams to resolve billing discrepancies.

• Research account histories to identify causes of billing or payment issues.

• Recommend solutions and next steps in alignment with Privia's policies.

• Navigate various billing systems, EMR platforms, tools, and knowledge resources.

• Comply with documentation, privacy, security, HIPAA, and confidentiality standards.

• Maintain schedule adherence and availability during designated hours.

• Complete all required Privia and client-mandated training sessions.

• Participate in ongoing uptraining and cross-training programs.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Customer service or call center experience is essential.

• Experience in healthcare billing, insurance, or claims is highly preferred.

• Prior payment processing or financial transaction experience is advantageous.

• A high school diploma or GED is mandatory.

• Technical proficiency in EMR systems and standard computer applications is required.

• Ability to work independently in a remote or virtual setting.

• Proficiency in speaking, reading, writing, and understanding English is necessary.

• A background check is required in compliance with applicable laws.

• Strong verbal and written communication skills are essential.

• Analytical problem-solving skills with a keen attention to detail are needed.

• A solid understanding of healthcare billing and insurance principles is required.

• Ability to communicate complex billing information in an easily understandable manner for patients.

• Comfort working across multiple systems and tools concurrently is necessary.

• An organized, self-motivated, and collaborative work style is important.

• Availability to work Monday through Friday between 7:00 a.m. and 4:00 p.m. MST is required.

🏝️ Benefits

• Starting pay of $14 per hour.

• Shift differential of $1 per hour for nights and weekends.

• Paid training, typically lasting 2 weeks.

• Full-time position with 40 hours per week.

• Eligibility for benefits beginning on the first of the month following 60 days of employment.