Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Process patient payments over the phone in accordance with Privia financial responsibility policies.

• Create, update, and manage payment plans effectively.

• Ensure accuracy in transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing outcomes to patients.

• Verify, audit, and amend insurance information as needed.

• Add or update insurance details in the EMR and resubmit any pending or corrected claims.

• Educate patients regarding coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing issues.

• Research account history to identify the root causes of billing or payment concerns.

• Recommend solutions and next steps that align with Privia policies.

• Utilize approved billing systems, EMR platforms, tools, and knowledge resources.

• Navigate multiple systems concurrently while assisting patients.

• Maintain adherence to the schedule and availability during assigned hours.

• Complete required training mandated by Privia and clients.

• Participate in uptraining and cross-training programs.

• Uphold HIPAA regulations, confidentiality, privacy, security, and documentation standards.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Previous customer service or call center experience is required.

• Strongly preferred: experience in healthcare billing, insurance, or claims.

• Preferred: experience with payment processing or financial transactions.

• High school diploma or GED is required.

• Technical proficiency with EMR systems and standard computer applications is necessary.

• Ability to work independently in a remote or virtual setting.

• Must be proficient in speaking, reading, writing, and understanding English.

• Background check required in accordance with applicable laws.

• Strong verbal and written communication skills are essential.

• Analytical problem-solving skills and a keen attention to detail are required.

• Solid understanding of healthcare billing and insurance concepts is necessary.

• Ability to explain complex billing information in a manner that is patient-friendly.

• Comfortable working across multiple systems and tools simultaneously.

• Organized, self-motivated, and collaborative work approach is essential.

• Availability to work Monday through Friday from 9:00 a.m. to 6:00 p.m. EST.

🏝️ Benefits

• Starting pay of $14/hr.

• Shift differential of an additional $1/hr for nights and weekends.

• Paid training, typically lasting 2 weeks.

• Full-time position, requiring 40 hours per week.

• Benefit eligibility begins on the first of the month after 60 days.