Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Handle patient payments over the phone in accordance with Privia's financial responsibility policies.

• Establish, modify, and manage payment plans.

• Ensure accuracy in transactions, documentation, and data integrity.

• Clarify and explain claim notes, balances, and billing results to patients.

• Verify, audit, and refresh insurance details.

• Input or modify insurance information in the EMR and resubmit any pending or corrected claims.

• Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Detect discrepancies and collaborate with internal teams to resolve billing issues.

• Investigate account history to identify the causes of billing or payment issues.

• Suggest resolutions and next steps that align with Privia policies.

• Utilize approved billing systems, EMR platforms, tools, and knowledge resources.

• Navigate various systems concurrently while assisting patients.

• Adhere to documentation, privacy, security, HIPAA, and confidentiality standards.

• Maintain schedule adherence and availability during assigned hours.

• Complete all required Privia and client-mandated training.

• Engage in ongoing uptraining and cross-training opportunities.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Previous customer service or call center experience is required.

• Strongly preferred: experience in healthcare billing, insurance, or claims.

• Preferred: experience with payment processing or financial transactions.

• A high school diploma or GED is mandatory.

• Technical proficiency with EMR systems and standard computer applications is essential.

• Ability to work independently in a remote or virtual setting.

• Must possess the ability to speak, read, write, and comprehend English.

• A background check is required in compliance with applicable laws.

• Strong verbal and written communication skills are necessary.

• Must demonstrate analytical problem-solving skills and a keen attention to detail.

• Solid understanding of healthcare billing and insurance principles is essential.

• Ability to articulate complex billing information in a manner that is understandable to patients.

• Comfort with working across multiple systems and tools simultaneously.

• An organized, self-motivated, and collaborative work approach is required.

• Availability to work Monday–Friday between 8:00 a.m. and 5:00 p.m. CST is necessary.

🏝️ Benefits

• Shift differential of $1/hour for night and weekend shifts.

• Paid training, typically lasting 2 weeks.

• Full-time position, requiring 40 hours per week.

• Benefit eligibility begins on the first of the month following 60 days of employment.

• Remote work arrangement available.