Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Process patient payments via phone in accordance with Privia's financial responsibility policies.

• Create, update, and manage payment plans.

• Ensure accuracy in transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing outcomes for patients.

• Verify, audit, and refresh insurance information.

• Add or modify insurance data in the EMR and resubmit pending or corrected claims.

• Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing issues.

• Research account history to identify causes of billing or payment problems.

• Recommend resolutions and next steps following Privia policies.

• Maintain professionalism and empathy during complex financial discussions.

• Utilize Privia-approved billing systems, EMR platforms, tools, and knowledge resources.

• Navigate multiple systems concurrently while assisting patients.

• Adhere to documentation, privacy, security, HIPAA, and confidentiality requirements.

• Maintain schedule adherence and availability during assigned hours.

• Complete all required Privia and client-mandated training.

• Participate in uptraining and cross-training initiatives.

• Exhibit professionalism, accountability, and a patient-centered approach to service.

⛳️ Requirements

• Customer service or call center experience is mandatory.

• Experience in healthcare billing, insurance, or claims is highly preferred.

• Preference for candidates with payment processing or financial transaction experience.

• A high school diploma or GED is required.

• Technical proficiency with EMR systems and standard computer applications is necessary.

• Ability to work independently in a remote or virtual setting.

• Proficiency in speaking, reading, writing, and understanding English is essential.

• A background check is required in accordance with applicable laws.

• Strong verbal and written communication skills are a must.

• Analytical problem-solving skills and keen attention to detail are important.

• A solid understanding of healthcare billing and insurance concepts is required.

• Ability to clearly articulate complex billing information in a patient-friendly manner.

• Comfortable working across multiple systems and tools simultaneously.

• An organized, self-motivated, and collaborative work approach is necessary.

• Availability to work assigned hours between 8:00 am - 5:00 pm CST, Monday through Friday.

🏝️ Benefits

• Shift differential of an additional $1/hr for night and weekend shifts.

• Paid training, usually lasting 2 weeks, Monday through Friday, from 8:00 am to 5:00 pm CST.

• Full-time position of 40 hours per week.

• Eligibility for benefits starting on the first of the month after 60 days of employment.

• Remote work arrangement available.