Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist patients with payment processing, billing education, insurance verification, and inquiries related to claims.

• Execute payment processing and manage payment plan functions.

• Accurately handle patient payments over the phone in accordance with financial responsibility policies.

• Create, update, and maintain payment plans as needed.

• Interpret and clarify claim notes, outstanding balances, and billing outcomes.

• Verify, audit, and update insurance information accurately.

• Add or modify insurance data within the EMR and resubmit claims that are pending or need correction.

• Educate patients regarding coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing issues effectively.

• Research account histories to determine the root causes of billing or payment concerns.

• Recommend resolutions and next steps that align with company policies.

• Navigate various billing systems, EMR platforms, tools, and knowledge resources proficiently.

• Comply with documentation standards, privacy, security, HIPAA, and confidentiality requirements.

• Maintain schedule adherence and availability during assigned hours.

• Complete necessary training and engage in ongoing uptraining and cross-training sessions.

• Exhibit professionalism, accountability, empathy, and a patient-centered approach to service.

⛳️ Requirements

• Prior customer service or call center experience is necessary.

• Experience in healthcare billing, insurance, or claims is strongly preferred.

• Background in payment processing or financial transactions is advantageous.

• A high school diploma or GED is required.

• Additional education in billing or healthcare is a plus.

• Technical proficiency with EMR systems and standard computer applications is essential.

• Ability to work independently in a remote or virtual setting.

• Proficiency in speaking, reading, writing, and understanding English is required.

• A background check is mandatory in accordance with applicable laws.

• Exceptional verbal and written communication skills are necessary.

• Strong analytical problem-solving skills and a high attention to detail are required.

• A solid understanding of healthcare billing and insurance concepts is essential.

• Ability to clearly articulate complex billing information in a patient-friendly manner.

• Comfort working across multiple systems and tools simultaneously is important.

• An organized, self-motivated, and collaborative work approach is required.

🏝️ Benefits

• Starting pay of $14/hr.

• Shift differential of $1/hr for night and weekend shifts.

• Paid training, typically lasting 2 weeks.

• Full-time position at 40 hours per week.

• Eligible for benefits on the first of the month following 60 days of employment.