Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist patients with payment processing, billing education, insurance verification, and inquiries related to claims.

• Execute payment processing and manage payment plan tasks.

• Process patient payments over the phone in accordance with financial responsibility policies.

• Establish, update, and maintain payment plans.

• Interpret and clarify claim notes, account balances, and billing results.

• Verify, audit, and update insurance details.

• Input or modify insurance information in the EMR and resubmit pending or corrected claims.

• Provide patients with information on coordination of benefits, deductibles, coinsurance, copayments, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing challenges.

• Investigate account histories and identify root causes of billing or payment issues.

• Suggest resolutions and next steps in accordance with company policies.

• Utilize billing systems, EMR platforms, tools, and knowledge resources.

• Navigate multiple systems concurrently while assisting patients.

• Maintain schedule adherence and availability during designated hours.

• Complete all required company and client-mandated training.

• Engage in ongoing uptraining and cross-training.

• Adhere to HIPAA regulations, confidentiality standards, and security protocols.

• Provide professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Experience in customer service or call center roles is required.

• Background in healthcare billing, insurance, or claims is highly preferred.

• Experience in payment processing or financial transactions is preferred.

• A high school diploma or GED is required.

• Proficient in EMR systems and standard computer applications.

• Ability to work independently in a remote or virtual setting.

• Must be able to speak, read, write, and comprehend English.

• A background check is required in compliance with applicable laws.

• Strong verbal and written communication skills are necessary.

• Possess analytical problem-solving skills and a keen attention to detail.

• A solid grasp of healthcare billing and insurance concepts is essential.

• Ability to convey complex billing information in a patient-friendly manner.

• Comfortable working across multiple systems and tools simultaneously.

• Organized, self-motivated, and collaborative work approach is required.

• Available to work Monday through Friday, between 9:00 a.m. and 6:00 p.m. EST.

🏝️ Benefits

• Starting pay of $14/hour.

• Shift differential of $1/hour for night and weekend shifts.

• Paid training, typically lasting 2 weeks.

• Full-time position, totaling 40 hours per week.

• Eligibility for benefits on the first of the month following 60 days of employment.