Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist patients with payment processing, billing education, insurance verification, and inquiries related to claims.

• Execute payment processing and handle payment plan functions.

• Accurately process patient payments over the phone in line with financial responsibility policies.

• Establish, modify, and oversee payment plans.

• Ensure accuracy in transactions, proper documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing results.

• Verify, audit, and update insurance information as needed.

• Input or modify insurance data in the EMR and resubmit any pending or corrected claims.

• Educate patients regarding coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify inconsistencies and collaborate with internal teams to resolve billing issues.

• Investigate account history, ascertain root causes, and propose solutions.

• Efficiently navigate multiple billing systems and EMR platforms simultaneously.

• Comply with documentation, privacy, security, and HIPAA standards.

• Maintain adherence to schedules and availability during assigned hours.

• Complete mandatory training and engage in uptraining and cross-training activities.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Previous experience in customer service or call center roles is required.

• Strongly preferred: experience in healthcare billing, insurance, or claims.

• Preferred: experience with payment processing or financial transactions.

• High school diploma or GED is mandatory.

• Proficient in EMR systems and standard computer applications.

• Ability to work autonomously in a remote or virtual setting.

• Must possess the ability to speak, read, write, and comprehend English.

• A background check is required in compliance with applicable laws.

• Strong verbal and written communication skills are essential.

• Analytical problem-solving skills and a keen attention to detail are necessary.

• Solid understanding of healthcare billing and insurance principles.

• Ability to convey complex billing information in a manner that is easy for patients to understand.

• Comfortable working across multiple systems and tools at the same time.

• Organized, self-driven, and collaborative work approach is important.

• Availability to work Monday through Friday between 7:00am and 4:00pm MST is required.

🏝️ Benefits

• Shift differential of $1/hr for night and weekend shifts.

• Paid training, typically lasting 2 weeks.

• Full-time position with 40 hours per week.

• Benefits eligibility begins on the first of the month following 60 days of employment.