Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist patients with payment processing, billing education, insurance verification, and inquiries related to claims.

• Carry out payment processing and manage payment plan functions.

• Process patient payments accurately via phone, adhering to financial responsibility policies.

• Establish, update, and oversee payment plans.

• Interpret and clarify claim notes, balances, and billing results.

• Verify, audit, and refresh insurance information.

• Add or modify insurance data in the EMR and resubmit pending or corrected claims.

• Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing issues.

• Investigate account history to identify causes of billing or payment issues.

• Suggest resolutions and next steps in alignment with company policies.

• Utilize billing systems, EMR platforms, tools, and knowledge resources effectively.

• Navigate various systems concurrently while assisting patients.

• Maintain adherence to schedules and availability during assigned hours.

• Complete required training mandated by the company and clients.

• Engage in ongoing uptraining and cross-training opportunities.

• Adhere to HIPAA, confidentiality, documentation, privacy, and security standards.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Required customer service or call center experience.

• Strong preference for healthcare billing, insurance, or claims experience.

• Preferred experience in payment processing or financial transactions.

• High school diploma or GED is mandatory.

• Technical proficiency in EMR systems and standard computer applications.

• Capability to work independently in a remote or virtual setting.

• Must possess the ability to speak, read, write, and understand English.

• Background check is required in compliance with applicable laws.

• Strong verbal and written communication skills are essential.

• Must demonstrate analytical problem-solving skills and high attention to detail.

• Solid grasp of healthcare billing and insurance principles.

• Ability to convey complex billing information in a manner that is easy for patients to understand.

• Comfort working across multiple systems and tools concurrently.

• Organized, self-motivated, and collaborative work approach.

🏝️ Benefits

• Additional shift differential of $1/hour for nights and weekends.

• Paid training lasting approximately 2 weeks.

• Full-time schedule of 40 hours per week.

• Eligibility for benefits starting on the first of the month after 60 days of employment.