Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Process patient payments via phone in accordance with Privia's financial responsibility policies.

• Establish, update, and manage payment plans effectively.

• Ensure accuracy in transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing results to patients.

• Validate, audit, and refresh insurance information as needed.

• Add or modify insurance data in the EMR and resubmit pending or corrected claims.

• Educate patients regarding coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to address billing issues.

• Investigate account history to determine root causes of billing or payment-related concerns.

• Propose resolutions and next steps that align with Privia's policies.

• Uphold professionalism and empathy during sensitive financial discussions.

• Utilize authorized billing systems, EMR platforms, tools, and knowledge resources.

• Navigate multiple systems simultaneously while providing assistance to patients.

• Adhere to documentation, privacy, security, HIPAA, and confidentiality protocols.

• Maintain schedule adherence and availability during designated hours.

• Complete required training for the company and clients.

• Engage in uptraining and cross-training initiatives.

• Exhibit professionalism, accountability, and patient-centered service.

⛳️ Requirements

• Previous customer service or call center experience is required.

• Experience in healthcare billing, insurance, or claims is strongly preferred.

• Preferred experience in payment processing or financial transactions.

• A high school diploma or GED is required.

• Technical proficiency with EMR systems and standard computer applications is necessary.

• Ability to work autonomously in a remote or virtual setting.

• Proficiency in speaking, reading, writing, and understanding English is mandatory.

• A background check is required in accordance with applicable laws.

• Strong verbal and written communication skills are essential.

• Analytical problem-solving skills and a keen attention to detail are necessary.

• A solid understanding of healthcare billing and insurance concepts is needed.

• Capability to clearly articulate complex billing information in a patient-friendly manner.

• Comfort in working across various systems and tools simultaneously.

• An organized, self-motivated, and collaborative work approach is expected.

• Availability to work from 8:00 am to 5:00 pm CST, Monday through Friday.

🏝️ Benefits

• Starting pay of $14 per hour.

• Additional shift differential of $1 per hour for nights and weekends.

• Paid training, typically lasting 2 weeks.

• Full-time position with 40 hours per week.

• Benefits become effective on the first of the month following 60 days of employment.