Patient Billing Communications Representative

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Respond promptly to patient calls, ideally before the third ring, while maintaining a positive and professional attitude.

• Confirm and validate patient information, including contact details and insurance specifics.

• Stay informed about insurance participation and billing protocols, which encompass authorizations, referrals, and escalation processes.

• Ensure patient records and billing information are updated accurately in the system.

• Address general billing inquiries following established guidelines.

• Direct incoming calls using the designated triage guide.

• Efficiently screen and manage telephone calls, voicemails, and emails.

• Offer non-medical guidance regarding upcoming office visits and statement balances.

• Act as the main point of contact for patient billing communications and account-related issues.

• Respond to inquiries about insurance billing and office financial policies.

• Process payments for patient accounts.

• Deliver exceptional customer service to patients.

• Return patient calls and handle emails throughout the day.

• Handle over 65 calls daily after six months of employment.

• Uphold the confidentiality of medical records and patient information in compliance with HIPAA regulations.

• Maintain a tidy work area.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• Basic computer skills and familiarity with application software are essential.

• Consistent multitasking abilities are necessary.

• A minimum average quality score of 95% is expected after six months of employment.

• "Unavailable" phone time should be less than 50 minutes per day.

• Must exhibit initiative and a proactive attitude.

• Strong time management skills are important.

• Exceptional attendance and punctuality are required.

• Proficiency in English grammar and spelling is necessary.

• Ability to build and sustain working relationships with patients and staff is essential.

• Above-average customer service skills are crucial.

• Must be able to maintain confidentiality of sensitive information and adhere to HIPAA regulations.

• Previous experience in a medical office setting is preferred.

• Experience with word processing and computer operations is required.

• Familiarity with a standard office work environment is expected.

• Prior experience in medical billing or customer service is preferred.

• Ideally located within commutable distance of Fort Collins, CO or Cheyenne, WY.

🏝️ Benefits

• PTO accruals begin at three weeks.

• Comprehensive medical and dental insurance is provided.

• Company-sponsored optical allowance.

• Company-covered routine eye care.

• Short-term and long-term disability insurance options available.

• Educational allowances are provided.

• A generous paid holiday program is in place.

• 401K plan with company matching contributions.

• Opportunities for career advancement and internal growth.

• Access to tools, training, and resources to succeed in the role.