Patient Appointing Services Supervisor

This is a fully remote position, open to applicants in Texas.

📋 Description

• Supervise daily operations and agent activities related to patient scheduling, referrals, and healthcare administration.

• Allocate workloads and oversee assigned functions.

• Track call handling times, customer satisfaction, script compliance, and other performance metrics.

• Perform evaluations, document employee performance, and offer coaching and feedback.

• Ensure compliance with procedures, service standards, organizational policies, and relevant healthcare regulations, including HIPAA.

• Identify areas for process improvement, service quality enhancement, and team effectiveness.

• Generate monthly performance reports.

• Review employee timekeeping records and maintain program documentation.

• Collaborate with project management, organizational leadership, and external stakeholders.

• Provide training and mentorship, address personnel issues, and cultivate a supportive work environment.

⛳️ Requirements

• High school diploma or GED equivalent.

• Minimum of 3 years of management experience, including at least 2 years overseeing professional and administrative staff.

• Proven experience collaborating closely with senior personnel, government employees, and other contractors.

• Capability to build effective teams, resolve personnel challenges, and manage employee performance.

• Knowledge of performance management, quality control, accounting, and financial standards and practices.

• Proficiency in Microsoft 365, including Teams, Excel, and Outlook.

• Ability to learn and navigate additional systems and technologies.

• Strong customer service, communication, critical thinking, problem-solving, and organizational abilities.

• Attention to detail and accuracy.

• Familiarity with military healthcare processes and healthcare administration.

• Experience managing a fast-paced, high-volume call center.

• Familiarity with CXone, MHS GENESIS, or other call center software.

🏝️ Benefits

• Comprehensive medical, dental, vision, and basic life insurance.

• 401k plan.

• Paid time off.

• Annual bonus.