Patient Appointing Services Clerk Lead

This is a fully remote position, open to applicants in Texas.

📋 Description

• Schedule appointments for both primary and specialty care.

• Confirm patient eligibility and refresh demographic information.

• Rectify scheduling mistakes and assist with referral-related communications.

• Examine patient scheduling interactions to ensure accuracy, compliance with quality standards, and adherence to HIPAA requirements.

• Conduct virtual coaching sessions to address call deficiencies, booking errors, and areas for improvement.

• Record audit results and monitor performance trends.

• Identify gaps in processes and propose enhancements to leadership.

• Engage in quality calibration meetings and lead educational sessions.

• Collaborate with various departments to uphold consistent service standards.

• Oversee compliance with policies and performance expectations.

• Provide assistance with help queue coverage and resolve system issues.

• Log booking infractions.

⛳️ Requirements

• High school diploma or GED is required.

• A minimum of 1 year of experience in healthcare administration.

• Proficient in Microsoft 365, including Teams, Excel, and Outlook.

• Strong computer skills with the ability to quickly learn new systems.

• Excellent customer service, telephone etiquette, and both verbal and written communication skills.

• Strong critical thinking, problem-solving abilities, and attention to detail.

• Capability to handle competing priorities in a fast-paced environment.

• Candidates must live within 50 miles of San Antonio, TX.

• At least 2 years of call center experience is preferred.

• A minimum of 2 years of leadership experience is preferred.

• Familiarity with CXone, MHS GENESIS, or other call center software is preferred.

🏝️ Benefits

• Health & Welfare Benefit: Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).

• Medical, dental, vision, and basic life insurance coverage.

• 401k retirement plan.

• Paid time off.

• Annual bonus.

• Comprehensive and competitive benefits package.