Patient Advocate I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Handle incoming calls from patients, insurance companies, doctors' offices, and healthcare facilities.

• Address inquiries and concerns related to billing, claims, denials, payments, and collections.

• Log all customer interactions, resolutions, and referrals.

• Resolve queries directly whenever feasible.

• Respond to written inquiries and inform patients about any delays.

• Clearly explain account situations in straightforward language.

• Complete assigned tasks promptly.

• Participate in in-service training sessions.

• Identify and report complaint trends to management.

• Uphold strict confidentiality standards.

• Document all actions in system notes.

• Deliver friendly, personalized service.

• Achieve customer satisfaction and meet productivity/performance benchmarks.

• Adhere to company policies and procedures.

• Carry out other assigned responsibilities.

⛳️ Requirements

• High school diploma or equivalent is required.

• An associate’s degree in health or business administration, or a related field, is preferred.

• A combination of education and experience may be accepted.

• Experience in a healthcare organization is preferred.

• At least 1 year of experience in customer service or billing collections is preferred.

• Bilingual proficiency in English and Spanish is preferred.

• Excellent verbal and written communication skills in English.

• Strong math skills, including the ability to calculate charges, payments, and adjustments.

• Knowledge of insurance processing, guidelines, and relevant laws concerning all payers.

• Proficiency in using the IDX practice management system is required.

• Exceptional customer service abilities.

• Ability to effectively manage multiple tasks.

• Data entry skills are essential.

• Basic understanding of CPT, ICD-9, and ASA coding.

• Strong problem-solving and decision-making capabilities.

• Excellent analytical skills.

• Ability to work effectively and independently with minimal supervision.

• Commitment to maintaining confidentiality.

• Willingness and ability to follow instructions and adhere to company policies.

• Capable of meeting the physical demands of the job, with or without reasonable accommodation, including occasional standing and walking, frequent sitting and hand/finger movements, using office equipment, and effective verbal and written communication.

🏝️ Benefits

• Eligibility for quarterly bonuses.

• Protections under equal employment opportunity laws.