Patient Advocate I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Answer incoming calls from patients, insurance providers, physician offices, and healthcare facilities.

• Address inquiries and complaints related to billing, claims, claim denials, payments, and collection activities.

• Log customer interactions, resolutions, and any follow-up actions taken.

• Resolve questions directly when possible.

• Respond to written inquiries and inform patients about any delays in resolutions.

• Clearly explain account situations using straightforward language.

• Complete assigned tasks promptly.

• Participate in in-service training and remain updated on contract and procedural changes.

• Identify and report complaint trends to management.

• Uphold strict confidentiality standards.

• Document all actions within the system notes.

• Deliver courteous and professional personal service.

• Achieve customer satisfaction while meeting productivity and performance standards.

• Comply with company policies and procedures.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• An Associate’s degree in health or business administration, or a related field is preferred.

• A combination of education and experience may be considered as equivalent.

• Experience in a healthcare organization is preferred.

• At least 1 year of experience in customer service or billing collections is preferred.

• Bilingual proficiency in English and Spanish is preferred.

• Exceptional verbal and written communication skills in English.

• Strong math skills, including the ability to calculate charges, payments, and adjustments.

• Familiarity with insurance processing, regulations, and general laws applicable to all payers.

• Must demonstrate proficiency in using the IDX practice management system.

• Excellent customer service abilities.

• Capability to effectively manage multiple tasks.

• Data entry proficiency.

• Basic understanding of CPT, ICD-9, and ASA coding.

• Strong problem-solving and decision-making skills.

• Excellent analytical capabilities.

• Friendly demeanor and high tolerance level.

• Positive attitude towards teamwork and strong interpersonal skills.

• Ability to work effectively and independently with minimal supervision.

• Commitment to maintaining confidentiality.

• Willingness and ability to adhere to directions and company policies.

• Capability to fulfill the specified physical requirements, with or without reasonable accommodation.

🏝️ Benefits

• Eligibility for quarterly bonuses.

• Reasonable accommodations may be provided for individuals with disabilities.

• Equal employment opportunities are available.